Shipping policy
We do not split ship! If you're purchasing an in-stock item and a pre-order item and want the in-stock item to ship first, please place two separate orders.
If you're in Europe, we suggest shopping on our European website for quicker shipping!
Stock/Availability of Items
If your order contains an item with "pre-order" in the name, your order will ship at a future date. Please see the product description or our Pre-Order Schedules page for details on when your order will ship.
All items without "pre-order" in the name are considered in-stock unless marked as sold out. If a size or variant of a product is sold out, that size or variant will be greyed out and unavailable to select.
Dispatch Schedules
Orders containing ONLY in-stock items placed by noon central time are typically dispatched within 1 business day.
Orders that contain a pre-order item will ship when ALL items in the order are in stock. If you wish to split the order and have us ship in-stock items now and pre-order items later then please place separate orders for the in-stock items, and the pre-order items.
If you are participating in a special pre-order sale, your items may not be available for several weeks after your order is placed - the estimated delivery date is displayed on the item's page in the store. If things go well in production we may dispatch your order earlier than this date, and if there is a delay then we'll let you know as soon as we do. Your order will be shipped to you as soon as all items in the order are in stock in our shop. We have more information about the pre-order process here.
Free Shipping
Our offer of Free Shipping applies to all orders shipping to an address within the United States. Unfortunately, due to the high costs of international shipping (and the size/weight of our products), we cannot offer free shipping for addresses outside of the USA.
Domestic orders of $165 or more qualify for free shipping and utilize the most cost-effective way for us to get your shipment to you. We typically ship via USPS, UPS, and/or FedEx. Carrier and service type is subject to change.
To calculate shipping for your order, simply add the products you'd like to purchase to your shopping cart, enter your shipping info, and proceed to the shipping options to view available shipping types and costs.
Typical Transit Times
We ship from a central USA location and the following are approximate transit times based on our experience - actual transit times can be longer in some cases. The chart below is not inclusive of all the carriers we ship with, and is not a guarantee of service times.
Adverse weather conditions, industrial action, public/seasonal holidays, and customs (for international orders) may also increase transit time. Please note that it's not uncommon for international orders shipped via First Class to show a pause of a week or two in tracking scans as they wait to enter your country. Note that the below are all business days, and are estimates only!
| Service | West Coast | East Coast | Canada | Europe* | Australasia |
| USPS 1st Class or Ground Mail | 2-5 days | 2-5 days | 6-20 days | 6-30 days | 15-30 days |
| USPS Priority Mail | 2-3 days | 2-3 days | 6-8 days | 6-10 days | 8-10 days |
| USPS Priority Mail Express | 1-2 days | 1-2 days | 5 days | 5 days | 5 days |
| DHL Worldwide Express | - | - | 1-3 days | 2-5 days | 3-5 days |
All orders are sent with Delivery Confirmation, you will be supplied with a shipping confirmation and tracking number via email when the shipping label is printed.
Domestic Orders
Our 3 Day and Free 3 Day shipping options utilize the most cost-effective shipping carrier that can get your package to you within 3 business days. These may include UPS, FedEx, USPS, or other carriers.
In addition to those, we also offer the following carrier specific service options for you to select from at checkout:
- USPS Ground Advantage for small item orders
- USPS Priority Mail for most orders
- USPS Priority Mail Express for urgent orders
USPS is now able to quote an estimated delivery date for their USPS Priority Mail service, and if you select this option at checkout then there will usually be an indication of a 1-day, 2-day or 3-day service. Note these are estimates only! Shipments to locations in close proximity to major postal hubs typically take less time than rural locations.
International Orders
Please see our international shipping page for more information, including shipping services, transit time, and customs fees.
Damaged Shipments
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please contact info@americanduchess.life within 72 hours of receipt and we will have a new product sent to you, and initiate a USPS claim for the item.
Please hold on to the original packaging and packing material because the carrier, in most cases, will need to inspect the items. If you are a domestic USA customer then we will provide a return shipping label to send the damaged product back to us. If you are an international customer then you will need to pay for the return of the damaged package to us, however, we will refund your shipping costs on receipt.
If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a trace for the package.
Lost Shipments
This refers to shipments lost in transit; not shipments missing after being marked as delivered. The carrier does not consider a package lost until after we have filed a missing parcel claim and they have approved it. Once we have filed a missing parcel claim and they have confirmed that the item is no longer in transit and has been lost, we will replace your package. If you request a refund for an order that is late, lost, or stuck in customs then we must have confirmation from the carrier that the package is considered lost before we can issue a refund.
Shipments tracked as delivered, but not received
If your tracking shows the shipment as delivered but it's not in the location stated in the delivery confirmation then please check likely "safe places" that the mail carrier may have hidden the package from public view. If you are unable to locate the package then the fastest way to resolve the situation will be to contact your mail carrier directly, preferably the same or following day (as memories fade fast).
It is also worth checking with neighbors in case delivery was made to the wrong address.
Neither American Duchess nor USPS/FedEx/UPS cover theft after a package is delivered. If the package has not arrived within one business day of the tracking confirming delivery then please contact us at info@americanduchess.life and we'll do our best to assist.
Undeliverable, Refused, Unclaimed, or Returned Shipments
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete/incorrect addresses, are not picked up from your local mail facility, non-payment of local taxes or customs fees, or if the recipient refuses delivery. All packages returned to us for the above reasons can take several weeks to be processed from the time of refusal (due to extended transit times on refused/RTS packages). We will not refund shipping costs we incur as a result of an undeliverable or refused shipment (including C.O.D.) costs for receiving a returned package.
Order Changes and Cancellations
All requests to change or cancel an order should be made via email to info@americanduchess.life or by phone at +1 (775) 800-7750 immediately. An order that has already entered the shipping process cannot be changed or canceled. Note that we ship very quickly, so in most cases we're unable to stop your order before it enters the shipping process! Please carefully check your order details before completing your order.
This document was last updated on July 8th, 2026